Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

Last updated September 10, 2026

This Refund & Cancellation Policy explains how cancellations, payments, refunds, and security deposits are handled by Lions Go Mobility Solutions (OPC) Private Limited (doing business as Lions Go Mobility, "we," "us," or "our").

This page is a summary for your convenience. It does not replace or override our Terms & Conditions or the specific rental terms and rental agreement that apply to your rental. Where this page and those documents differ, the Terms & Conditions and your applicable rental terms govern.

1. SCOPE

This policy applies to the Lions Go Mobility website at https://www.lionsgomobility.com and to our mobile application Lions-Go Mobility (Lions Go) (together, the "Services"), and to payments you make through them.

2. OUR SERVICES

Lions Go Mobility provides commercial electric vehicle rental and mobility services. Through the Services, eligible drivers can complete identity and KYC verification, view available vehicles, pay security deposits and rental charges, and manage rental dues.

Because we provide vehicle rental services rather than physical goods, the amounts you pay are generally rental charges, security deposits, or other amounts arising under your rental agreement.

3. CANCELLATION

Cancellation is subject to the applicable rental terms, booking conditions, and instructions communicated to you for your rental. Those terms determine whether a rental or booking can be cancelled, how a cancellation must be requested, and what happens to amounts already paid.

Please review the applicable rental terms and booking conditions carefully before you confirm a rental or make a payment. If anything is unclear, contact us before paying, using the details in this policy.

We do not set out fixed cancellation fees or cancellation windows on this page. Any charge that applies on cancellation will be the charge set out in the rental terms applicable to your rental, or otherwise communicated to you.

As set out in our Terms & Conditions, we also reserve the right to refuse, limit, or cancel an order, and to suspend or terminate access to the Services or to vehicle rental services in the circumstances described in those terms.

4. REFUNDS

Section 6 (POLICY) of our Terms & Conditions currently states that all sales are final and no refund will be issued.

Accordingly, amounts paid for services are not refundable, except where:

a refund is required under applicable law; or
a specific entitlement to a refund, adjustment, or settlement is expressly provided in the rental terms or rental agreement that applies to your rental; or
we determine, at our discretion, that a payment was taken in error - see Incorrect, duplicate, or unauthorised payments below.

We do not guarantee refunds on this page and we do not state a refund processing timeline here. Where a refund or adjustment does apply, its amount, method, and timing will be determined by the applicable rental terms, the requirements of applicable law, and the processing times of your payment provider.

Security deposits are dealt with separately in the next section.

5. SECURITY DEPOSITS

A security deposit may be payable before a vehicle is made available to you. A security deposit is not a charge for services already provided - it is an amount held against your obligations under your rental agreement.

The treatment of a security deposit - including whether, when, how, and to what extent any part of it is settled, adjusted, or returned at the end of a rental - is governed by the rental terms and rental agreement applicable to your rental, together with our Terms & Conditions. Please review those documents before paying a security deposit.

As set out in Section 26 of our Terms & Conditions, you are responsible for applicable rental charges, security deposits, and other amounts arising under your rental agreement, including charges resulting from loss, damage, misuse, or unauthorised use, subject to applicable law and the specific rental terms communicated to you.

Where a security deposit is settled, amounts you owe may be deducted or adjusted against it. These may include:

unpaid or overdue rental dues;
charges arising from loss of, or damage to, a vehicle;
charges arising from misuse or unauthorised use of a vehicle;
penalties, fines, or charges for which you are responsible under your rental agreement; and
any other amount payable by you under your rental agreement or our Terms & Conditions.

We do not state a fixed deposit settlement timeline on this page. Where a timeline applies, it will be the timeline set out in your applicable rental terms or otherwise communicated to you.

If you have a question about a security deposit on your account, contact us using the details in this policy, quoting the information listed in Section 8.

6. PAYMENT METHODS, CURRENCY, AND PROCESSING

All payments through the Services are made in Indian Rupees (INR).

As set out in Section 5 of our Terms & Conditions, we accept the following forms of payment:

UPI
Debit Card
Credit Card
Net Banking
Visa
Mastercard

Payments are processed by Razorpay. Card details, CVV numbers, and net banking credentials are entered within Razorpay’s payment interface and are not collected or stored by Lions Go Mobility. Razorpay’s handling of your payment information is governed by its own terms and privacy notice, which you can review at https://razorpay.com/privacy-policy/.

The availability of a particular payment method may depend on Razorpay, your bank, or your card issuer. Any refund or adjustment that does apply will normally be returned through the original payment method, subject to the requirements of your payment provider.

7. INCORRECT, DUPLICATE, OR UNAUTHORISED PAYMENTS

If you believe that a payment on your account was taken incorrectly, was a duplicate, or was not authorised by you, please contact us as soon as possible so that we can investigate.

your registered mobile number;
the transaction or payment reference for the payment;
the date of the payment;
the amount of the payment; and
the reason for your request, including why you believe the payment was incorrect, duplicated, or unauthorised.

Please do not send your full card number, CVV, PIN, passwords, or one-time passwords (OTPs) to us. We do not need them, and we will never ask you for them.

We will review the transaction records available to us and respond. Investigating a payment may require information from Razorpay or from your bank or card issuer, and the outcome may depend on their processes. Raising a query does not by itself create an entitlement to a refund.

8. HOW TO CONTACT US ABOUT A PAYMENT OR CANCELLATION

For any question about a cancellation, a payment, a security deposit, or a rental charge, contact us at info@lionsgomobility.com and include:

your registered mobile number;
the transaction or payment reference, where your query relates to a payment;
the payment date;
the amount; and
the reason for your request.

Providing this information helps us locate your account and your transaction quickly. We may need to verify your identity before discussing account or payment details with you.

9. RELATED POLICIES

Terms & Conditions - the terms governing your use of our Services, including purchases and payment, and vehicle rental and driver responsibilities.
Privacy Policy - how we collect, use, share, and retain personal information, including payment-related information.
Account & Data Deletion - how to request deletion of your account, and how outstanding payments, deposits, or disputes may affect a deletion request.
KYC & Data Processing Policy - how KYC information and location information are handled.

10. HOW TO CONTACT US

If you have questions about this Refund & Cancellation Policy, you can contact us at:

Lions Go Mobility Solutions (OPC) Private Limited

NO #82, 1st floor, N.T.I. layout,

Rajiv Gandhi Nagar, Kodegahalli & Kothihosahalli villages, Kodigehalli

Bangalore , Karnataka 560092

India

Email: info@lionsgomobility.com

Phone: (+91)8150916558