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Last updated September 10, 2026

 

This page explains how you can ask Lions Go Mobility Solutions (OPC) Private Limited (doing business as Lions Go Mobility, "we," "us," or "our") to delete your account and the personal information associated with it, what happens after we receive your request, and which information we may need to keep.

This page applies to our website at https://www.lionsgomobility.com and to our mobile application Lions-Go Mobility (Lions Go) (Android package com.lions_go_mobility) (together, the "Services").

This page should be read together with our Privacy Policy, which describes how we process personal information, and our Terms & Conditions, which governs your use of the Services.

 

TABLE OF CONTENTS

• 1. IN-APP DELETION IS NOT CURRENTLY AVAILABLE

• 2. HOW TO REQUEST ACCOUNT AND DATA DELETION

• 3. WHAT TO INCLUDE IN YOUR REQUEST

• 4. IDENTITY VERIFICATION

• 5. WHAT HAPPENS AFTER WE RECEIVE YOUR REQUEST

• 6. INFORMATION WE MAY NEED TO RETAIN

• 7. MATTERS THAT MAY AFFECT DELETION

• 8. KYC INFORMATION

• 9. RELATED POLICIES

• 10. HOW TO CONTACT US

 

1. IN-APP DELETION IS NOT CURRENTLY AVAILABLE

The Lions-Go Mobility application does not currently provide an in-app or automated account deletion option. There is no button or self-service screen in the application that deletes your account or your data.

Instead, you may request deletion of your account and associated personal information by contacting us by email, using the process described in the next section. We review and act on these requests manually.

 

2. HOW TO REQUEST ACCOUNT AND DATA DELETION

To request deletion of your account and the personal information associated with it, send an email to info@lionsgomobility.com from the email address registered on your account, where possible.

Please state clearly in your message that you are requesting deletion of your Lions Go Mobility account. Requests sent to other addresses, or made through informal channels, may take longer to identify and action.

 

3. WHAT TO INCLUDE IN YOUR REQUEST

So that we can locate your account and confirm that the request is genuine, please include the following in your email:

• your registered mobile number;

• your registered email address, if you have one on your account;

• a clear statement that you are requesting deletion of your account and the personal information associated with it; and

• any additional detail that may help us locate your account or understand the scope of your request.

Please do not send copies of your identity documents, payment card details, passwords, one-time passwords (OTPs), or other credentials in your initial email. If we need anything further in order to verify your identity, we will tell you what is required and how to provide it.

 

4. IDENTITY VERIFICATION

We may need to verify your identity before we process a deletion request. This protects your account against deletion requests made by someone else and helps us avoid deleting or disclosing information relating to the wrong person.

Verification may involve confirming details already held on your account, or asking you to confirm your request from your registered mobile number or registered email address. Where we are unable to verify that a request comes from you or from someone authorised to act on your behalf, we may be unable to action it.

 

5. WHAT HAPPENS AFTER WE RECEIVE YOUR REQUEST

Once we have received your request and, where necessary, verified your identity, we will review your account and determine what information can be deleted.

Following that review, we may delete or anonymise information where deletion is permitted and appropriate. Where information cannot be deleted, we may instead deactivate your account and restrict further processing of the information we are required to keep.

As explained in our Privacy Policy, where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, where that is not possible - for example, because the information has been stored in backup archives - we will securely store it and isolate it from any further processing until deletion is possible.

We do not claim that all information is deleted immediately, automatically, or permanently on request. Deletion is carried out manually, may take a reasonable period to complete, and is subject to the retention requirements described below.

 

6. INFORMATION WE MAY NEED TO RETAIN

Even after a deletion request, we may need to retain certain information for legitimate or legal reasons, including for:

• legal and regulatory compliance;

• KYC and identity verification;

• fraud prevention;

• security;

• financial, accounting, tax, and payment records;

• rental records;

• vehicle assignment records;

• the investigation of vehicle damage, loss, accidents, or theft;

• disputes and claims;

• the enforcement of our Terms & Conditions; and

• responding to lawful requests from government, law enforcement, or regulatory authorities.

Where information is retained for one of these reasons, we retain only what is necessary for that purpose, and for as long as that purpose or the applicable legal requirement continues to apply.

 

7. MATTERS THAT MAY AFFECT DELETION

Some situations may affect whether, when, or to what extent information associated with your account can be deleted. These include:

• an active vehicle rental, or a vehicle that has not yet been returned;

• unpaid rental dues or other outstanding amounts;

• open security deposit matters;

• payment disputes, chargebacks, or unresolved transactions;

• vehicle damage, accidents, loss, or theft that is under investigation;

• suspected fraud or misuse that is under investigation; and

• any other unresolved obligation under your rental agreement or our Terms & Conditions.

Where one of these matters is outstanding, we may need to complete or resolve it before some information can be deleted, and some records relating to it may need to be retained afterwards. Requesting deletion of your account does not by itself cancel a rental, settle a security deposit, or discharge any amount you owe. For information about payments, cancellations, and security deposits, see our Refund & Cancellation Policy.

 

8. KYC INFORMATION

To rent a vehicle through Lions Go Mobility, you must complete identity and KYC verification. The information collected during that process may include:

• Driving Licence information and images;

• Aadhaar information and images;

• PAN information and images;

• portrait or profile photographs;

• your self-declaration video; and

• the audio or voice recording captured as part of that self-declaration video.

KYC information is used to verify that you are eligible to rent and operate a commercial vehicle, and is also relevant to fraud prevention, security, dispute handling, and our legal and regulatory obligations. For this reason, KYC information may be subject to retention requirements and may not be deletable on request, or may need to be retained for a period after your account is closed.

Where we are required to retain KYC information, we restrict access to it and continue to hold it under the safeguards described in our KYC & Data Processing Policy and our Privacy Policy.

 

9. RELATED POLICIES

The following policies explain how we handle your information and your rental:

• Privacy Policy - how we collect, use, share, and retain personal information.

• Terms & Conditions - the terms governing your use of our Services.

• KYC & Data Processing Policy - how KYC information and location information are collected, used, stored, and retained.

• Refund & Cancellation Policy - cancellations, payments, and security deposits.

 

10. HOW TO CONTACT US

To request deletion of your account, or if you have questions about this page, you can contact us at:

Lions Go Mobility Solutions (OPC) Private Limited

NO #82, 1st floor, N.T.I. layout,

Rajiv Gandhi Nagar, Kodegahalli & Kothihosahalli villages, Kodigehalli

Bangalore , Karnataka 560092

India

Email: info@lionsgomobility.com

Phone: (+91)8150916558