KYC & Data Processing Policy

KYC & DATA PROCESSING POLICY

Last updated September 10, 2026

This KYC & Data Processing Policy explains how Lions Go Mobility Solutions (OPC) Private Limited (doing business as Lions Go Mobility, "we," "us," or "our") collects and processes identity verification ("KYC") information, and how we handle vehicle location information during active rentals.

It applies to our website at https://www.lionsgomobility.com and to our mobile application Lions-Go Mobility (Lions Go) (Android package com.lions_go_mobility) (together, the "Services").

This policy supplements our Privacy Policy, which remains the primary description of how we process personal information. Your use of the Services is governed by our Terms & Conditions.

1. WHY WE CARRY OUT KYC

Lions Go Mobility rents commercial electric vehicles to eligible drivers. Before you can rent or operate a vehicle through the Services, you must complete identity and KYC verification.

We carry out KYC for the following purposes:

identity verification - confirming that you are who you say you are;
rental eligibility - confirming that you hold a valid driving licence and are eligible to rent and operate a commercial vehicle;
fraud prevention;
misuse prevention;
user safety;
vehicle and fleet security;
account management; and
legal and regulatory compliance.

The Services are intended for users who are at least 18 years old.

2. KYC INFORMATION WE COLLECT

As part of KYC verification, we collect:

Driving Licence number and details, and images of the front and back of the licence;
Aadhaar number and details, and images of the front and back of the card;
PAN number and details, and an image of the PAN card;
a portrait or profile photograph;
a self-declaration video; and
the audio or voice recording contained in that self-declaration video.

The self-declaration video records a spoken statement and is used to check that the person completing verification is present and is the holder of the documents submitted.

Some of this information may be treated as sensitive personal information under applicable law. We process it where necessary with your consent or as otherwise permitted by applicable law, as described in our Privacy Policy.

3. HOW WE USE KYC INFORMATION

We may use KYC information for:

identity verification;
account registration and authentication;
assessing your eligibility to rent a vehicle;
fraud and misuse prevention;
security and compliance;
handling disputes and carrying out investigations, including in relation to vehicle damage, loss, accidents, or theft; and
meeting our legal obligations and responding to lawful requests from government, law enforcement, or regulatory authorities.

4. YOUR OBLIGATIONS WHEN COMPLETING KYC

When you complete KYC verification, you must:

provide accurate information;
provide complete information;
use your own identity documents;
not impersonate another person;
not submit another person’s KYC documents; and
not attempt to bypass or interfere with KYC verification.

These obligations reflect the prohibited activities and user representations set out in our Terms & Conditions. If you provide information that is untrue, inaccurate, not current, or incomplete, or if you fail required verification, we may suspend or terminate your account and refuse current or future use of the Services, as described in those terms.

5. IDENTITY VERIFICATION CHECKS

Identity documents you submit may be checked for authenticity against official verification sources. The application uses identity verification integrations for Driving Licence, PAN, and Aadhaar / DigiLocker verification.

These verification requests are made through our backend systems rather than directly from your device. For security reasons, we do not publish the technical details of these integrations.

Where verification requires an information exchange, the information shared is limited to what is needed to complete the check - for example, a government identification number and any one-time password you supply for that purpose.

6. LOCATION INFORMATION DURING ACTIVE RENTALS

Precise GPS location (latitude and longitude) is collected periodically while a vehicle assigned to you is actively rented. Approximate location may be used where a GPS signal is weak. Coordinates may be converted into a human-readable locality or street name.

Location collection continues while the application is in the background or the device screen is locked during an active rental. Where this happens on Android, it runs as a foreground service with an ongoing notification, so that you can see when location tracking is active. An in-app disclosure is presented before background location collection begins.

Location information is used for operational fleet purposes, specifically:

vehicle and fleet monitoring;
anti-theft and security, including recovering vehicles that are reported stolen;
safety support, including assisting drivers in the event of a breakdown or accident; and
operational assistance, including fleet operations and dispatch.

This is first-party fleet telemetry relating to our vehicles. It is not behavioural tracking and it is not used for advertising.

You can change or withdraw location permissions in your device settings at any time. Doing so may prevent us from providing vehicle rental services, because location monitoring is a condition of renting a vehicle from our fleet.

7. DEVICE PERMISSIONS

The application requests the following device permissions, and uses them only for the purposes described:

Camera - to photograph your Driving Licence, Aadhaar card, PAN card, and portrait photograph, and to record the self-declaration video.
Microphone - to record your spoken statement during the self-declaration video.
Photos and media - to let you select an existing document image or photograph from your device gallery.
Location, including background location - to collect vehicle location during an active rental, as described above.
Notifications - to send you alerts about rental payments, overdue amounts, KYC status, and referrals. You can manage these in your device or application settings.

You can change or withdraw these permissions in your device settings. Some features, including KYC verification and vehicle rental, cannot be provided without the relevant permission.

8. ADVERTISING, ANALYTICS, AND TRACKING

The Lions-Go Mobility application:

does not include third-party advertising SDKs;
does not include third-party analytics SDKs;
does not display advertisements; and
does not track you across other companies’ apps or websites for advertising purposes.

We do not use KYC information or vehicle location information for behavioural advertising, for advertising profiling, or to sell or monetise your data with advertising networks or data brokers.

For a complete description of the information we process across all of our Services, including any information we may obtain from other sources and how it may be used, please see our Privacy Policy.

9. WHERE KYC INFORMATION IS STORED

KYC media - including Driving Licence, Aadhaar, and PAN images, portrait photographs, and self-declaration videos - is stored in private, access-restricted Amazon Web Services (AWS) S3 storage in the Mumbai, India region.

This storage is not publicly accessible. Access is restricted to authorised personnel who need it in order to carry out verification, support, compliance, or investigation activities.

Other account information, vehicle assignment records, payment ledger entries, and location logs are held in our backend systems. As set out in our Terms & Conditions, the Services are hosted in India.

10. PAYMENT PROCESSING

Razorpay processes payment transactions made through the Services, including security deposits and rental charges.

Card numbers, CVV numbers, and net banking credentials are entered within Razorpay’s payment interface and are not collected or stored by Lions Go Mobility. We retain payment metadata such as transaction references, amounts, dates, and payment status in order to maintain your rental ledger and issue receipts.

Razorpay’s handling of your information is governed by its own privacy notice, available at https://razorpay.com/privacy-policy/. For information about payments, cancellations, and security deposits, see our Refund & Cancellation Policy.

11. WHEN WE SHARE THIS INFORMATION

We share KYC and related information only where it is necessary to operate the Services or to meet a legal obligation, including with:

Amazon Web Services (AWS) - for private, access-restricted storage of KYC media;
Razorpay - for payment processing;
identity verification providers and official verification sources - to confirm the authenticity of the identity documents you submit; and
law enforcement, government, or regulatory authorities - where required by law or valid legal process, or in connection with the investigation of matters such as vehicle theft or road accidents.

We do not sell, rent, or monetise your personal information with advertising networks, data brokers, or marketing platforms.

12. SECURITY

We use reasonable technical and organisational security measures designed to protect KYC and related information. These include encryption of network traffic in transit using HTTPS/TLS, authentication controls on private backend interfaces, private and non-public storage of KYC media, and restricting access to authorised personnel.

However, no method of transmission over the internet and no method of electronic storage can be guaranteed to be completely secure. We cannot promise or guarantee that unauthorised third parties will never defeat our security measures, and we do not claim absolute security. Transmission of personal information to and from the Services is at your own risk, and you should only access the Services within a secure environment.

13. RETENTION

We keep KYC information for as long as it is necessary for the purposes described in this policy, consistent with the retention approach set out in our Privacy Policy.

In practice, personal data, vehicle assignment records, payment records, and approved KYC documents are retained for the duration of your active relationship with Lions Go Mobility.

As explained in our Privacy Policy, we may keep information for a longer period where a longer retention period is required or permitted by law - for example, for tax, accounting, regulatory, or other legal requirements - or where information is needed to establish, exercise, or defend legal claims, or to complete an investigation.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, where that is not possible, securely store it and isolate it from further processing until deletion is possible.

14. DELETION AND YOUR CHOICES

The Lions-Go Mobility application does not currently provide an in-app or automated account deletion option. To request deletion of your account and associated information, please follow the process set out on our Account & Data Deletion page.

As explained on that page, some information - including KYC information - may need to be retained after a deletion request for legal, regulatory, security, fraud prevention, financial, rental, or dispute-related reasons.

You can also manage device permissions, including camera, microphone, media, location, and notification permissions, in your device settings at any time.

15. RELATED POLICIES

Privacy Policy - how we collect, use, share, and retain personal information.
Terms & Conditions - the terms governing your use of our Services, including user representations, prohibited activities, and vehicle rental and driver responsibilities.
Account & Data Deletion - how to request deletion of your account and associated information.
Refund & Cancellation Policy - cancellations, payments, and security deposits.

16. HOW TO CONTACT US

If you have questions about this KYC & Data Processing Policy, you can contact us at:

Lions Go Mobility Solutions (OPC) Private Limited

NO #82, 1st floor, N.T.I. layout,

Rajiv Gandhi Nagar, Kodegahalli & Kothihosahalli villages, Kodigehalli

Bangalore , Karnataka 560092

India

Email: info@lionsgomobility.com

Phone: (+91)8150916558